FAQ

Q: What is virgin hair?
A:
Virgin hair is hair that hasn’t been chemically treated. It is usually found in a natural brown color and will likely have many gray strands. Once hair has been colored, it is no longer considered virgin, so please keep this in mind when purchasing.
Q: Can I get virgin hair in any color other than natural?
A:
No. Virgin hair can only be supplied in it’s natural color. These hues may vary, but are usually a medium brown color. For best results, professional coloring is suggested when dying your virgin hair. We also provide professionally dyed wefts in the commonly requested colors to save you time and money.
Q: How can I prove this is real hair?
A:
To check any hair for authenticity, pull a few strands from the weft and burn it. If it has a strong smell, you know it is not synthetic. If it burns white smoke, it is not synthetic. After burning it, the hair should fall from the strand just by touching it. If it creates a sticky ball on the end of the strand and creates black smoke, it is synthetic.
Q: Why does my virgin hair have so many grey hairs in them?
A:
Virgin hair is completely unprocessed, so you will find that they have more grey hairs than their dyed counterparts. This is completely normal.
Q: Is your company based in China?
A:
No. We are an American company based in Michigan.
Q: When will I receive my hair?
A:
Your order will ship within 24 hours, excluding Sundays and Holidays. You should receive your hair within 3 business days.
Q: What’s the difference between your hair and the hair at my local beauty supply store?
A:
Our hair is of much higher quality than the average beauty supply brand. You have the option of ordering our hair in a virgin state, an option you will not find at the beauty supply store. Virgin hair is in a pure form, directly from the donor’s head to the weft or wig you are receiving.
Q: Is your price less than the competitors because your quality is not as good?
A:
Absolutely Not! Our hair is direct from the source and the purest grade of virgin hair you can buy. Our prices reflect the removal of the costly middle man, not the absence of quality. What you’re paying for is great hair, nothing more.
Q: Do you offer wholesale?
A:
Our prices allow everyone to purchase quality hair at great prices!
Q: Where does your hair come from?
A:
Some of our hair is collected from devotees who donate their hair to the temple for religious purposes. This hair is sold by the temples to raise money for charities and community improvements. Other products are purchased from individuals who grow and sell their hair for profit. Once acquired, all hair is cleansed, placed on a weft and packaged for sale.
Q: What is remy hair?
A:
Remy hair is hair that has been collected from a hair donor. It has not been stripped, processed in acid or bleached. The cuticles are still intact and this leaves the hair stronger and more durable. The hair is kept in the natural direction which prevents tangling.
Q: How many bundles do I need?
A:
Our hair is measured by weight, each bundle is approximately 4 oz. You will need 2-3 bundles, depending on how full you’d like your style to be. For 16″ and above, we recommend purchasing 3 bundles of hair.
Q: Why is my curly hair shorter than the advertised length?
A:
Curly and wavy hair is measured while pulled straight. Please keep this in mind when ordering these textures, a good rule of thumb is to add 4-5″ to your desired length for tight curls and 2-3″ for wavy textures.
Q: Where else can I purchase Perfect 10 brand products?
A:
Our products are only available direct through our website.
Q: What if I am not happy with my order?
A:
Notify us immediately if you are not happy with your order. Due to the nature of the product, there are no refunds, however, we will do everything in our power to make things right and maintain your loyalty. All exchanges must be received within 14 days of the original purchase date. Items must be in their original, unopened packaging. Hair cannot be altered in any way, shape or form.